General FAQS

Starting a new nursery can present lots of new experiences which your child may not have come across before. This might be confusing to start with, especially if your child is accustomed to spending much of their time with you.

To overcome this, we offer free settling-in visits before your child starts nursery. The nursery manager will talk you through the settling-in process in more detail when you sign up.

As a parent, we appreciate that it is important for you to have a good understanding of how your child is developing emotionally, physically and socially.  We use an online system called Tapestry and update it regularly with observations on your child.

When children are very young, it is important that you know exactly when your child was last fed, slept and changed. For this reason, we use the care diary function on the Tapestry app where parents can see all their child's updates. The care diary will be used for children up to 2 years old. 

Our nursery is closed for a week over the Christmas period, we inform all of our families in advance of our closure dates for Christmas as they change each year. We are also closed on bank holidays. 

If you are going on holiday or your child will not be attending their booked session, please could you inform us as soon as possible so this can be recorded on the register. If we are not aware of any absence then a courtesy call will be made to check on your child’s well-being.

Any absences due to Holiday/sickness must be paid in full.